To start a return, you can contact us at beatriz@beatrizbiagidesign.it. If your return is accepted, we will notice you
You can always contact us for any question at beatriz@beatrizbiagidesign.it.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like a courses, custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.
Refunds
We will notify you once we’ve received your request and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method and discounting the commissions generated by the transaction. Please remember it can take some time for your bank or credit card company to process and post the refund too.
